I think my shipment is lost or did not arrive Miguel Fox February 26, 2018 04:20 Updated Follow If you feel your shipment has been lost or stolen (it happens, FedEx makes mistakes too) please contact us at [email protected] to file a claim and we will open an investigation for you. Related articles How long will it take for my shipment to arrive Will I have to pay duty or VAT on orders outside the USA. Return Policy Can I get a refund if it doesn't work? What’s the return policy? Any tips and tricks? (for best results) Comments 0 comments Article is closed for comments.