Of course every FoxyBae product is created to the highest standards and thoroughly checked before it is unleashed. But if, for any reason, you need to return your FoxyBae products, we'll ensure the whole process is as simple and speedy as possible.
• Only new and unused styling tools may be returned or exchanged.
• Products from the Hair Care and Accessories categories are final sale.
Manufacturers Guarantee - FoxyBae offers a guaranteed 6 month from date of purchase against defects caused by faulty material or workmanship. Not covered by this guarantee are damages caused by improper handling, such as dropping of the iron/dryer or deliberate misuse. FoxyBae undertakes to repair or replace (at FoxyBae’s sole discretion) the styling product at its expense.
All orders are processed immediately. Once an order has been processed, we are unable to cancel the order. A refund will be issued once the merchandise is returned to our warehouse.
If you wish to return the product for whatever reason, we have a 30 day satisfaction policy. Simply contact customer service at [email protected] and we will be happy to assist you. Sale items and purchases older than 30 days will not be eligible for returns.
Returning an item
Please follow the steps below to enable us to process your return:
- 1. Contact our customer service either through e-mail or phone to create a return ticket.
- 2. Re-pack the product(s) in its original packaging and include all warranty cards, manuals and accessories and protective packaging. (To be accepted for return, all products must be retuned in the original box containing all original product packaging and accessories.)
- 3. Fill out the back of your invoice noting reason for return. This will help you to provide us with the details that will make your return process as fast and simple as possible.
- 4. Send the package, with the completed returns form, to the address below. For your protection we recommend you use a registered delivery service, insured to the value of your parcel.
2460 SW 56th Ave
West Park, FL
Note: A copy of your original receipt or printed order confirmation email must be attached to this form. Any item sent to FoxyBae without receipt of purchase will be returned to sender. Unless you have written authorization from FoxyBae.
We will notify you via e-mail when we have processed your refund. Shipping and handling charges are not refundable unless the product was damaged during delivery or if the wrong item was shipped.
**We recommend shipping your tool via a carrier who issues a tracking numbers and requires a signature. Please ensure that your package is protected during transit, we are not responsible for tools that are damaged or lost during the shipping process. Please DO NOT SEND IN A PADDED ENVELOPE**
Should you have any questions or order inquiries, please contact our customer service department at [email protected], or call 1-844-4FOXY-BAE (436-9922).